Rubrik Triage

Last updated: July 21, 2026 at 10:42 AM ET

🔴 8 Critical ⚠️ 1 Warning 🙋 1 Reply 👀 7 Watching

🔴 Critical

Snapshot failure – Kansas City Day 21

htv001kscrbk001 → Kansas City

Object: KMBC-MOS (2019) HATMOS SERVER

Snapshot/backup failed again today. Continuing unresolved, three weeks running.

Backup failure – Fort Smith Day 21 Report only

htv001ftsrbk001 → Fort Smith

Object: KHOG-COMPUSAT.CompanyNet.org volumes + KHBS-MELOG

Continues, day 21. Today's confirmation came only from the Daily Event Report (05:19 AM) — no real-time alert email fired for the actual backup failure, only the downstream SLA-violation alert (normally noise). Worth keeping an eye on alert delivery for this cluster.

Widespread backup failures – Louisville Day 12

hts001lourbk001 → Louisville

30+ objects: Splunk data, BQLIKEM, PBBLD102, DBQLIKEM100A/B, PBQLIKEM110A/B, PCKEYSCAN101, PCNVR101, PBDC74, CPCNETSVC07, CPCSCCMRS104, PBINTSYS114A, C_Drive, plus a dozen+ RBS-unreachable hosts

Genuine RBS-unreachable warnings (not just SLA-violation noise) confirmed again today. Root cause still looks like RBS/host connectivity. 12 days running.

M365 protection failures – hearstpm Day 12ish

M365/Polaris → Microsoft 365

Object: directory hearstpm.onmicrosoft.com

Failed scheduled metadata refresh, continuing since 7/10. Not reconfirmed today (1 day silent) — will auto-close if quiet 2 more days.

Network interface down – Fort Myers Day 11

hts001fmtrbk001 → Fort Myers

Object: nodes RVMHM187S009415/009418/009048, port rketh3

Interface down on 3 nodes. Not reconfirmed today (1 day silent).

Periodic node task failures – Milwaukee Day 6

htv001mlwrbk001 → Milwaukee

Object: nodes RVMHM191S004070/004072/004136/004373

'Failed to disable telemetry data' task failures continue. Node 004070 hit again today.

Health monitor critical – Westbrook (NtpClockOffsetPeers) Day 2 New task

htv001wbkrbk001 → Westbrook, ME (WMTW)

Object: nodes RVMHM188S005351/005414/005439

540+ consecutive NtpClockOffsetPeers failures at critical level. Coincides with the open NodeBad support case (01266675) on this cluster.

Backup/upload failures – Westbrook (multiple objects) Day 2 New task

htv001wbkrbk001 → Westbrook, ME (WMTW)

WMTW-WSUSR, WMTW-WXMSGR, FileServer Data Files, fsiconfigABX [day 1]; WMTW-VCSA, WMTW-ADIT1, WMTW-FILEMOVER, FLORICAL_SCHEDULES_WPXT [new today]

Correlated snapshot/upload/node-task failures tied to the NodeBad case. WMTW-WSUSR failed again; 4 more objects newly failed overnight.

⚠️ Warnings

RBS unreachable – Jackson Day 21

htv001jksrbk001 → Jackson

Object: RBS hosts 10.158.14.101 / 10.158.36.114

RBS timeouts on both hosts continue.

📋 Support Cases

P1 Case #01252114 – Milwaukee (Node is Bad) No reply needed Corroborated

htv001mlwrbk001 → Milwaukee

Good news: 7/20 update reports all 4 nodes now OK. Rubrik is monitoring for 48–72 hrs before closing.

P2 Case #01256607 – Albany (Hardware Health Check) Resolved

hts001albrbk001 → Albany

DIMM correctable errors — resolved and closed out on 7/16. No reply needed.

P1 Case #01266675 – Westbrook (Node is Bad) Reply needed Corroborated

htv001wbkrbk001 → Westbrook, ME (WMTW)

Rubrik says the support tunnel is still closed and is asking Scott to re-check/re-enable it on cluster 75f35cbf-c55d-45d8-a8e5-c35426e71e1b. Cluster remains active with today's criticals so still corroborated.

👀 Watching (Day 1–2, not yet escalated)

MSSQL log backup failure – Albuquerque (KOAT-FCDB1) Day 1

htv001abqrbk001 → Albuquerque (KOAT) — new cluster

Unable to resolve host name KOAT-FCDB1.CompanyNet.Org for FSIAcquisition MSSQL log backup.

Unable to upload snapshot – Albuquerque (KOAT-MM1) Day 1

htv001abqrbk001 → Albuquerque (KOAT)

Failed to upload snapshot of KOAT-MM1 to Azure.

Periodic node task failure – Albuquerque Day 1

htv001abqrbk001 → Albuquerque (KOAT)

'Failed to disable telemetry data' on node RVMHM189S000385.

System storage usage alert – Boston Day 1 (new occurrence)

htv001bosrbk001 → Boston

Cluster storage over 90% full again — previous instance of this alert was closed 7/20.

Unable to upload snapshot – Milwaukee (WISN-MOS) Day 1

htv001mlwrbk001 → Milwaukee

Not seen since 7/20.

Periodic node task failures – Des Moines Day 1

htv001dsmrbk001 → Des Moines

Not seen since 7/20.

RBS unreachable – Boston (WCVB-VANTAGE) Day 1

htv001bosrbk001 → Boston

Not seen since 7/20.

Things 3 Changes

✅ Created: 2 new tasks (Westbrook health monitor, Westbrook backup/upload failures — both promoted from Day 1 watching to confirmed).
🏁 Closed: none.
🧹 Pruned from tracking (never had tasks, quiet 4+ days): Milwaukee WISN-FCDB1 MSSQL log, Minneapolis WMUR-ABX1 MSSQL, Minneapolis node 005696, fdbdr-rbkcc-001 fileset errors.